Please inspect items immediately when received. Read conditions below carefully before inquiring about returns and exchanges.

Returns:

• Our policy offers a partial refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request.
• All returns are subject to a 25% re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
• Items you wish to return MUST be approved prior to your return. Contact us for a RAN# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.
  Approved Returns MUST be sent back to us within 30 days of receiving your RAN#.
• Returned items must be in brand new condition.
• Shipping, handling, and transaction fees are non-refundable.
  No returns, cancellations, or refunds are allowed on special order items.
• Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.

Exchanges:

• Please contact us if inquiring about an exchange.
• Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by URGE dynamics, we will provide a return shipping label for you to use to make the exchange as seamless as possible.